Privacy policy.

extended STAY australasia™ (“ESA”) is an Australian hospitality group which provides extended stay accommodation services through businesses operating under the Aligned Corporate Residences™ and Corporate Living Accommodation™ brands (“Brands”). ESA and/or any of the businesses operating under the Brands (collectively “we”, “us” and “our”) uses information about guests or customers who stay in, or use the services of, our businesses (“you” and “your”) to fulfil our commitment to providing an unparalleled customer experience in connection with your interactions with us and as part of that, we recognise our responsibilities in regard to privacy.

What is our position in relation to Privacy?

We are committed to respecting and protecting your privacy and acknowledge our obligations under the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles.

This Privacy Policy (“Privacy Policy”) details our approach to privacy and how we may collect, use, disclose and protect your personal information. It also details your rights in relation to accessing the personal information which we collect and hold about you.

By providing your personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

Why do we collect, use and disclose personal information?

We will generally use, hold or disclose your personal information for the following purposes:

to enable us to provide you with the goods and/or services that you have requested;
for accounting, billing, and other internal administrative purposes;
to respond to your queries or requests;
to compile and use data regarding our guests and customers;
to enable you to access and use our website;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting; and/or
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.

What personal information do we collect?

We may collect the following types of personal information:

name;
mailing or street address;
email address;
telephone number and other contact details;
age or date of birth;
credit card information;
details of the products and services we have provided to you or that you have enquired about;
any additional information relating to you that you provide to us directly through the provision of our goods and services or as a result of your use of our website; and
information you provide to us through customer surveys.

We may collect these types of personal information either directly from you, or from third parties. We may collect this information:

as a result of our provision to you of our goods and services; or
when you; visit our website; or communicate with us through correspondence, chats, email or when you share information with us from other social applications, services or websites.

Individuals under the age of 18 (“Minor”)

We do not offer goods or services for purchase by Minors. You may only use our platform if you are at least 18 years of age and can form legally binding contracts under applicable law.

We will only collect information relating to Minors with the permission of parents or guardians. If you are a parent/guardian who requests the provision of our goods and/or services to a Minor, unless you advise to the contrary, you will be deemed to have consented to us collecting personal information about the Minor to facilitate the provision of the goods and/or services and using it as set out in this Privacy Policy.

Use of personal information for marketing and promotional purposes

We and/or our associates may send you direct marketing communications and information about our services and products. This may take the form of email, SMS, mail or other forms of communication.

You may opt-out of receiving marketing materials from us by contacting us or by using an opt-out facilities provided (e.g., an unsubscribe link).

Who we may disclose your personal information to

We may disclose personal information for the purposes described in this Privacy Policy to:

our employees and related bodies corporate;
third party suppliers and service providers (including providers for the operation of our website and/or our business or in connection with providing our products and services to you);
professional advisers, dealers and agents;
payment systems operators (e.g., merchants receiving card payments);
our existing or potential agents, business partners or distributors;
people or entities considering acquiring an interest in our enterprise or assets (or any part of them);
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Disclosure of personal information outside Australia

We may disclose personal information to overseas recipients in association with the provision of our products and/or services and for administrative or other business management purposes.

Overseas recipients may have different privacy and data protection standards. However, before disclosing any personal information to an overseas recipient, we will take reasonable steps in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme unless you consent to the overseas disclosure, or it is otherwise required or permitted by law.

If you have any queries or objections to such disclosures, please contact us (refer section below titled Contact).

Using our website and cookies

We may collect personal information about you when you use and access our website.

“Cookies” are used on this site to collect information on how you use this site. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but this may result in a loss of website functionality.

How do we hold your Information?

We hold your personal information in hard and/or electronic form at our premises and/or third party’s hardware (i.e., data centres managed by our cloud provider).

We take such steps as are reasonable to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

Whilst no data transmission over the internet or website can be guaranteed to be secure from intrusion, we maintain physical and electronic safeguards to industry standards to protect your personal information such as adopting security systems and keycards to restrict physical access to our premises to the extent possible and maintaining computer and network security such as the use of firewalls and other systems (e.g., user identifiers and passwords) to control access to our computer systems.

When you make a booking on our website, you will be issued a booking reference. The booking reference serves as a unique identifier, and you should keep it secure. We recommend that you do not disclose your booking reference to anyone else.

Links to other websites

Our website may from time to time contain links to websites operated by third parties. These links may contain cookies, may operate differently to this website and may apply different policies in relation to the personal information and privacy. We strongly suggest that you check the privacy policies of those sites.

We do not monitor these sites and are not responsible for their content. If you link to another site, you do so at your own risk. We make no warranty about these sites. We are not responsible for the removal of your Personal Information from any such site.

Accessing or correcting your personal information/Enquiries

If you would like to find out what information we have about you or if you have any queries, please direct your enquiry to:

ESA Group

Privacy Officer

Suite A, Level 2, 290 Burwood Road

Hawthorn VIC 3122

Tel: 1300 286 237

Email: legal@extendedstayau.com.au

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Making a complaint

If you have a complaint regarding the way in which your personal information is being handled by us, please contact us directly by email at legal@extendedstayau.com.au. We will look into your complaint and respond to you in a reasonable time.

If you are not satisfied with our response, you can refer your enquiry to the Office of the Australian Information Commissioner.

More information about the Privacy Act and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at http://www.oaic.gov.au.

Changes

We may change our Privacy Policy from time to time. Please check our website from time to time to ensure that you are aware of our current Privacy Policy.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below: